Poor service

I posted an ad last week of poor service, and Nicole phoned me. She was very rude stating that as long as they were not sending short items in each invoice it was okay, and instead of human beings they should employ machines. I said, if there were 5 items only in a box, it was not easy to make mistakes. And every month at least one of us are encountering these problems. And seeing that I was charged R299, for something that I did not receive . I suggested that they send it to me at their own expense, seeing that I have already paid for delivery. So why should I have to wait to send my next order, in order to receive this product. This person was very rude. It is over a week and I did not receive the product or apology from avon. According to Nicole because it is not done in each and every invoice it is acceptable.