1 reviews | Active since Dec 2021
Poor customer/representative service from Avon
I am a representative for Avon Justine. I had an outstanding amount on my Avon account and iv made a payment arrangement for the 10th November 2021. The consultant that I spoke to informed me that there will be no extra cost or late payment fees.
Even thou I made the payment arrangement with Avon they still handed my account over to ITC on the 5th November 2021. On this day I called Avon to sort out the mess and I advised that I am even Making payment earlier then the arranged date, the consultant then advised I should continue and they will sort it out with itc because I'm making payment sooner as well.
Iv been calling back and forward between Avon and credit control and no one is willing to assist me. The legal fees just keep increasing and my Avon and Is up to date. Everytime I call Avon they promise a supervisor will contact me but no one gets back to me. The supervisor is forever in a meeting or something.
It is now the 10th of December 2021 I am still trying to get assistance. I am a single unemployed mother and my Account has been handed over unfairly.
The lady I spoke to today from itc advised me that she is just doing her job and she's not sure why Avon handed my account over as iv made payment arrangements with them and they should contact itc to have it resolved.
I am really unhappy with Avons service after being a loyal representative for 3 years😡
Thank you for contacting Avon Justine.
Kindly note, that your query has been escalated for assistance.
Once I receive feedback I will advise you accordingly.
Kindly accept my sincere apologies for any inconvenience caused.
Regards
Mohale Mosatiwa
Thank you for contacting Avon Justine.
Kindly note, that your query has been escalated for assistance.
Once I receive feedback I will advise you accordingly.
Kindly accept my sincere apologies for any inconvenience caused.
Regards
Mohale Mosatiwa
I am still getting calls from credit control and sms of the balance increasing.
Can someone assist me as this is messing up my credit score....
I am still getting calls from credit control and sms of the balance increasing.
Can someone assist me as this is messing up my credit score....
Iv read through different reviews of different businesses.
I myself posted a review of Avon.
My review was posted in December 2021 we are now in March 2022. I am still sitting with the same problem.
These people respond saying they have escalated our queries and we wait like idiots. Instead the problem escalates and doesn't get resolved.
I thought we would actually get proper assistance by coming to this platform😡
Regarding Avon I will never advise anyone to join or support them ever again.Still waiting for Mohale Mosatiwa to get back to me and after sending following up with him he never had the decency to respond.
Avon(itc) sends me sms's saying my balance is sitting on R900 odds.
What a joke I mean come on.
Iv read through different reviews of different businesses.
I myself posted a review of Avon.
My review was posted in December 2021 we are now in March 2022. I am still sitting with the same problem.
These people respond saying they have escalated our queries and we wait like idiots. Instead the problem escalates and doesn't get resolved.
I thought we would actually get proper assistance by coming to this platform😡
Regarding Avon I will never advise anyone to join or support them ever again.Still waiting for Mohale Mosatiwa to get back to me and after sending following up with him he never had the decency to respond.
Avon(itc) sends me sms's saying my balance is sitting on R900 odds.
What a joke I mean come on.