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1 reviews | Active since Oct 2016

10 Sept 2018, 11:20

POOR CUSTOMER SERVICES

To whom it may concern.

I am a monthly purchaser from Avon and have spent a lot of money. I bought a Toiletry bag from AVON and used it twice, this Toiletry bag tor everywhere at the stitching. This just shows you that the quality is extremely poor.

When giving the product back to the AVON representative, she informed me that the Regional Manager in Western Cape is not will to take the product back due to it being 3 months old. They would not even offer a coupon for the amount spent on this poorly made product.

This is extremely terrible customer services, and clearly shows lack of trying to keep customers.

0
Replies (7)
Avon Justine
Avon Justine's reply10 Sept 2018, 13:10
Official

Good day Candice,

Thank you for contacting Avon Justine.

We do apologise for the inconvenience caused.

We tried contacting you on 10.09.2018 at 13:05pm but to no avail.


An email has been sent to the provided email address. Your response will be highly appreciated for urgent resolution of your query.

Yours in Beauty,

Samantha Williams

Escalations & Retentions Consultant
56 Lotus Road, Sage Technology Office Park, Gallo Manor, 2052, South Africa
Phone: ***

's update10 Sept 2018, 14:29
Reviewer Update
Hi Samantha, I did reply to your mail. Still not very good service, as this product is faulty and AVON wont even consider sending it back to their suppliers. All you said in the mail to me is that AVON wont assist as the product is 3 months old. Terrible customer care.
Avon Justine
Avon Justine's reply10 Sept 2018, 14:39
Official

Good day Candice,

Thank you for contacting Avon Justine.

We do apologise for the inconvenience caused.

We tried contacting you on 10.09.2018 at 14:37pm but to no avail.


An email has been sent to the provided email address. Your response will be highly appreciated for urgent resolution of your query.

Yours in Beauty,

Samantha Williams

Escalations & Retentions Consultant
56 Lotus Road, Sage Technology Office Park, Gallo Manor, 2052, South Africa
Phone: ***

Avon Justine
Avon Justine's reply10 Sept 2018, 14:48
Official

Good day Candice,

Thank you for contacting Avon Justine.

We do apologise for the inconvenience caused.

As per our telephonic conversation.

Kindly note, that your query is in progress.

Yours in Beauty,

Samantha Williams

Escalations & Retentions Consultant
56 Lotus Road, Sage Technology Office Park, Gallo Manor, 2052, South Africa
Phone ***

's update10 Sept 2018, 14:51
Reviewer Update
Hi Samantha, Thank you for returning my phone call. As discussed, I will send you pictures of the product and also obtain the date I was invoiced for the product. Regards Candice
Avon Justine
Avon Justine's reply11 Sept 2018, 16:58
Official

Dear Candice,

Thank you for contacting Avon Justine.

As per our telephonic conversation.


Kindly note, that your query has been resolved as per our customer satisfaction policy.

Yours in Beauty,

Samantha Williams

Escalations & Retentions Consultant
56 Lotus Road, Sage Technology Office Park, Gallo Manor, 2052, South Africa
Phone ***

's update12 Sept 2018, 08:12
Reviewer Update
Good Day Samantha, Please note that nothing was resolved. You advised that the product will be collected and assessed. I am unhappy to advise but I will no longer be purchasing any product from AVON. Thank you Kind Regards Candice