POOR CUSTOMER SERVICE

I recently purchased the magnetic false lashes from an agent in the South of Johannesburg. I paid R 199 for the item. The product is of very poor quality and has just one magnetic strip in the centre of the lashes and there is nothing to secure the ends. This leaves the entire lashes dangling in the middle of your eyes with no support to secure the ends of the lashes. I am not comfortable wearing this product at all.

I am very disappointed and wanted to return the unused item to the agent but she refuses to take the product back and refund me the money I paid.

She says that Avon does not take a product back once its opened. I have not even used it at all. All I had was a look at it and was not satisfied. I then went onto the website to check out the return policy and if they do accept returns. And YES they do within 3 months of purchase. I sent an email on 03 November 2020 to the customer services and Amanda Wagter - SCCustDD asked for the agents contact details, thinking that I would be refunded as per their return policy but it's gone 10 working days and no reply from agent or Amanda Wagter. Why do they promise and offer customers a return of goods and refund but dont deliver anything to them.