Poor customer service

<p>My name is thandi Mahlangu, I have recently queried about a false account justine said my husband has with them, it's been almost 3 weeks now but no response from them. We have sent the required documents but nothing have been done till date. Every time we call and ask the status of our query, we don't get any straight answer from them. I even sent an email straight to the ***** department a week ago, still nothing. Asked again this morning for feedback but still nobody bothers to answer e mails. </p> <p>What is the use of a queries department? What does one have to do to get help from you guys? Because even when you state the urgency of the matter, it doesn't matter to you guys. Our home loan has been withheld because of this matter. We need urgent assistance on this</p> <p>All we need is a letter confirming that my husband does not have an account with you</p> <p> </p>