1 reviews | Active since Mar 2015
poor customer service
On the 29th of september 2014 i placed a order with avon, the order they sent me after 2weeks waiting for it was correctly marked on the outside of the box but inside was incorrect and the invoice was also not mine. I sent it back to them the way i got it. After months of emails and phone calls i struggled to get a refund for their downright pitiful service. Avon started deducting my commision earned to pay for something that was not my fault and was entirely due to their lack of customer skills. Only in january 2015 after 4months of begging and pleading with the company did i get a refund for the incorrect box of R1112.35 which in my opinion is not fair because my commision had already paid for that amount. <br> I am a sales leader with alot of potential but at the moment i can not give my all to avon if they are not willing to step up to the plate and acknowledge their poor conduct to the people on the field. <br> I have tried placing orders again in febuary aswell as march so that i can get my name to what it was and my team performing as they were. <br> All i am asking for is a little help but dont seem to be getting any...
Thank you for bringing this query to our attention.
We contacted you on the number provided to no avail.
We sincerely apologise for the inconvenience for the late credit and commission payment affected.
Campaign 2, order WWW***, invoice ***6 was successfully delivered by the courier.
Campaign 3, order WWW***, is currently on hold because the account have an overdue amount of R760,55 from campaign 12 and 1 order.
We strive our outmost level best motivate our Sales Leaders and provide world class service.
Please feel free to contact us for any enquiries.
Warm Regards
Avon Justine
Thank you for bringing this query to our attention.
We contacted you on the number provided to no avail.
We sincerely apologise for the inconvenience for the late credit and commission payment affected.
Campaign 2, order WWW***, invoice ***6 was successfully delivered by the courier.
Campaign 3, order WWW***, is currently on hold because the account have an overdue amount of R760,55 from campaign 12 and 1 order.
We strive our outmost level best motivate our Sales Leaders and provide world class service.
Please feel free to contact us for any enquiries.
Warm Regards
Avon Justine
