Poor customer service

I wish to lay a complain, recently I bought sun glasses from Avon representative. I was not happy about the product as it could not fit me, I asked her to change it for me or give a refund as I already paid. She refused to give the refund or even to change the product, she told me to go change it myself. I am now stacked with something I cannot even use and my money is gone.

Even if I were to go to the nearest branch it won’t make sense as I do not have a slip or proof of payment, and beside why do I have to go there because the main aim of buying from her is because I do not have time to visit the shop, and I did not buy from the shop afterall. Please follow up on this, as I need either my money paid back or the correct product I paid for.

Customer Code : ********** 61 Name : N Ramnath