Poor Communication Channel and Resolving the queries

<p>1. I have an acoount with Avon and my account number is ********** . On the 14 December 2016, I placed the order online and was invoice on the 16 December. On the system the order indicates that it has been shipped on the 19 December 2016, with invoice number ********** 6. The order in question was not received and in January I wrote emails to Avon and even called them to track the order. I called Fast and Furious in which they told me that the order has been returned to Avon as the invoice number was in duplicate. I even reffered the matter to the Manager in which today the matter has not resolved. On the 19 January, I visited Avon head office in which I was kept waiting for more than 30 minutes for a representative to attend to me. I am paying for the order in question.</p> <p> </p> <p>2. Again in December, I have returned the order because I could not locate the customers. The returned order is still not credit on my account and it has been more than a month since the order/products has been returned. </p> <p> </p> <p>Avon believed that they are empowering women hence their process for resolving the issues are quite not favourably to women empowerment. Empowerment includes easy access, reduction of red tape. </p>