1 reviews | Active since Feb 2017
Poor after sales service
<p>I purchased a three-in-one pack consisting of cologne, body wash and deodrant. on 20 Jan 2017, I mailed the contact us address on the home page advising that the bottle containing the cologne was defective. This was followed up on 25 Jan 2017 with a repeat of the complaint by email to QUERIES.</p> <p>Sadly there has been no response from AVON or even an acknowledgement of my complaint.</p> <p>is AVON there only to make a profit without an after sales back-up to ensure customer satisfaction????</p>
Thank you for bringing this query to our attention.
With reference to your defective product enquiry, kindly find our returns policy below.
If for any reason your Avon product does not satisfy your expectations, it will be exchanged for another or the purchase price will be reimbursed. This guarantee is valid for three months from the date of invoice. Reimbur*****ts/ Exchanges are subject to the return of the product in its original state. Guarantee does not exclude statutory warranties.
Apologies for the inconvenience caused.
Regards,
Avon Justine
Thank you for bringing this query to our attention.
With reference to your defective product enquiry, kindly find our returns policy below.
If for any reason your Avon product does not satisfy your expectations, it will be exchanged for another or the purchase price will be reimbursed. This guarantee is valid for three months from the date of invoice. Reimbur*****ts/ Exchanges are subject to the return of the product in its original state. Guarantee does not exclude statutory warranties.
Apologies for the inconvenience caused.
Regards,
Avon Justine