Please help me! I made an order at Avon, paid for it via EFT, the amount was R536,30

Please help me! I made an order at Avon, paid for it via EFT, the amount was R536,30. I did not receive my order after a week as promised. I called their accounts department, they told me my account does not exist anymore which is weird because I did not cuncel my account with them?? Iv tried everything to communicate with AVON via their watsapp app, called them no proper response. I love this brand but what they did to me is not fair and their lack of assistance is saddening. Please help🙏🏼