Please clear name on ITC

Good day, this matter was send send to Avon justine last year and we still went to apply for something at the bank and we where declined saying we still have a default for payment, last time we where promised that my wife name will be cleared and still nothing happened to her name to be cleared on ITC, I believe this is the last time i am sending a complaint to you, please rectify this before close of business 2mrw<br> Her name Sharon Bongiwe Ntlhane and id number *** 082 and call her on *** or ***