Payment Allocation ***0

I was working as an agent for Justine, and in December I made a payment for my account, seems like I used the wrong reference number for the payment and I noticed in January, I have sent proof of payment on the 11 January for them to allocate this amount into my account, and I received feedback from Tshepang Motaung that the amount will reflect into my account shortly, I waited and sent them a follow up email on the 14th as the amount was still not allocated and Valdean Reddy responded that it will be allocated within 7 working days, 7 days passed and I sent a follow up email again on the 20th and Akhona responded that money will be allocated shortly, till today this is not yet done. I sent an email again on the 25th and this time they didn't even respond or do anything.<br> <br> Please help me this is reflecting badly on my credit profile, all I need is for them to allocate this payment and close this account I sent all the things they required, I don't want anything to do with them in my life, I don't know how can a payment allocation take a month to be done.