1 reviews | Active since Dec 2012
Payment
Good day,<br> <br> On the 28th of February and 2nd of March I made EFT payments to Justines account R1000 and R635 respectively. The account number I sent the payments to is *** (Justine) which is the account number i always send the money to, and before I selected the company as my beneficiary I made sure that it says Avon/Justine,<br> my account was never updated and they claimed that they have not received the payment, I then sent them proofs from my internet banking screen as well as a proof of payment and the lady by the name of Portia Kau sent me a mail confirming that they have received the payment and it will reflect in 7 days, and that was on the 5/03/2014.<br> I went to Absa to ask for a proof of payment as one of the *********** consultant sarcastically told me that the money was paid to ABSAs account i must speak to them, wheras ABSAs statement shows me that it was transfered to an FNB account which is the bank they use.. I went to FNB and I was told that the account belongs to them, now I get no response from the credit control department and what annoys me most is that my order is withheld but the fault is with them<br> I need this resolved asap<br>
Thank you for bringing this query to our attention.
As per our telephonic conversation, we sincerely apologise for the bad experience from Credit Control. Journal for R1635.30 was submitted on the 10th of April 2015 from Admin department and the payment will be updated within seven to fourteen working days on the account.
Your campaign 4, order WWW*** was released and invoiced on the 10th of April 2015 and its received at CPT branch for delivery.
We apologise for the inconvenience caused.
Warm Regards
Avon Justine
Thank you for bringing this query to our attention.
As per our telephonic conversation, we sincerely apologise for the bad experience from Credit Control. Journal for R1635.30 was submitted on the 10th of April 2015 from Admin department and the payment will be updated within seven to fourteen working days on the account.
Your campaign 4, order WWW*** was released and invoiced on the 10th of April 2015 and its received at CPT branch for delivery.
We apologise for the inconvenience caused.
Warm Regards
Avon Justine
