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maphefo S

1 reviews | Active since Oct 2017

20 Oct 2017, 11:54

Payed accout took to ICT

I had a horrible experience with Avon regarding my account,had an outstanding amount that i had to settle of which i did and proof of payment sent to them via email. I had a lot of email communication with the credit department so we can resolve the matter and to this day they have not updated my account.Today i get a call from an ICT company in behalve of Avon requesting a payment. Im so angry!!!

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Replies (3)
mS
maphefo S's update20 Oct 2017, 12:08
Reviewer Update
i have been communicating with their credit control department via email and they came to a point of not responding to my emails.i contacted Avon via Facebook and twitter a couple of times to try settle this matter and they don't seem to be keen in resolving this. What surprises me the most is the fact that the ICT company is able to recognize my R30 PAYMENT AND NOT THE R800 PAYMENT MADE TO AVON.
Avon Justine
Avon Justine's reply23 Oct 2017, 11:22
Official

Dear Maphefo,

Thank you for contacting Avon Justine.

Transaction

We do apologise for the inconvenience caused.

Please note, your query is in progress.

You can also contact us on:

Yours in Beauty,

Janine Dwayi

Escalations & Retentions Consultant
56 Lotus Road, Sage Technology Office Park, Gallo Manor, 2052, South Africa
Phone ***

Avon Justine
Avon Justine's reply09 Nov 2017, 12:04
Official

Dear Maphefo,

Thank you for contacting Avon Justine.

Transaction

Your query has been resolved.

Yours in Beauty,

Janine Dwayi

Escalations & Retentions Consultant
56 Lotus Road, Sage Technology Office Park, Gallo Manor, 2052, South Africa
Phone ***