NM
Norah M

1 reviews | Active since Nov 2020

04 Feb 2022, 12:12

Pathetic service.

What a terrible service ! I have been trying to have a payment issue resolved with Avon since October 2021. To date, there has been no progress from Avon nor any interest in having the matter resolved.

I've already called in four times this morning, and each time I speak with a different consultant, the call is cut off, and none of the consultants bothers to return my call.

I've been trying for months to resolve an account issue with Avon, despite the fact that all follow-up is done by myself. This issue has yet to be resolved, and with each follow-up, I have to repeat myself, over-explaining what is going on.

Every time you place an order, it is kept in " Internet channel held n credit queue "

I have to constantly follow up with Avon and still the order has not been released !!!

Again, yesterday, like all the previous follow-ups, I had to provide proof of payment and deceased docs after numerous occasions of sending them, and yet this has not been resolved.

Is there even a plan of action in place?

0
Replies (3)
Avon Justine
Avon Justine's reply04 Feb 2022, 14:12
Official
 Good Day Norah,

Thank you for contacting Avon Justine.

Kindly note, that your query has been escalated for assistance.

Once I receive feedback I will advise you accordingly.

Kindly accept my sincere apologies for any inconvenience caused.
 
Mohale Mosatiwa 
NM
Norah M's update09 Feb 2022, 09:22
Reviewer Update
Is there any progress being made in resolving this? It erupted last Friday, and keep in mind that I've been trying to resolve it since October of last year. It has been nearly 72 hours since the Hello Peter complaint was made, and there has still been no communication from Avon.
Avon Justine
Avon Justine's reply11 Feb 2022, 08:27
Official
 Thank you for contacting Avon Justine.

Kindly note, that your query has been escalated for assistance.

Once I receive feedback I will advise you accordingly.

Kindly accept my sincere apologies for any inconvenience caused.
 
Mohale Mosatiwa