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ANNIE F

1 reviews | Active since Oct 2017

29 Jul 2022, 12:57

PATHETIC SERVICE BY AVON AND FASTWAY COURIERS

Avon has been using Fastway Couriers for some time now and even have their own department at Fastway Couriers. The past two months between Avon and their department at Fastway Couriers, the service is PATHETIC. Every time when my parcel does not arrive on time I have to phone to be told that the parcel was sent to Pretoria and now it has to be sent back to Johannesburg before they can deliver. NO ONE IS TRYING TO RESOLVE THE MATTER the only answer I get is "oh sorry sissy" . My customers already paid for the things they ordered but I have to deal with this pathetic service. If Fastway Couriers cannot do the work get someone who can!!!

0
Replies (6)
Avon Justine
Avon Justine's reply29 Jul 2022, 13:55
Official
Good day Annie,

Please accept our sincere apology for the inconvenience caused to you and your customers.

We have escalated the query to the courier to have this query sorted out and we will revert back.

Kind Regards
Dimakatso


AF
ANNIE F's update29 Jul 2022, 14:46
Reviewer Update
Hi Dimakatso, please sort it out in such a way that it dont happen again next month

Avon Justine
Avon Justine's reply29 Jul 2022, 14:59
Official
Good day Annie

We will make sure that nothing like this ever happen.

Once again please accept our sincere apology for the inconvenience caused to you and your customers.

Kind Regards
Dimakatso
AF
ANNIE F's update01 Aug 2022, 11:52
Reviewer Update
Hi I just spoke to Fastway Couriers and they informed me that the parcel is under query and they cannot give me a delivery time nor a date. Any ideas as to what to tell the customers and I dont have answers anymore. CAN YOU PLEASE START USING COURIER COMPANIES THAT KNOW WHAT THEY ARE DOING??

AF
ANNIE F's update03 Aug 2022, 15:27
Reviewer Update
Hi Dimakatso I spoke to Fastway Couriers this morning who informed me that my package will be delivered today. When I phoned them just now - 15:26 the lady told me that it will only be delivered tomorrow as the driver did not load my package as he had no space. This is more than a week later and I still dont have my package. PATHETIC service from Avon and Fastway Couriers
Avon Justine
Avon Justine's reply04 Aug 2022, 11:01
Official
Good day Annie,

Please be advised, that your complaint has been escalated to the assigned courier to deliver this order today 

We sincerely apologize for the inconvenience caused to you and your customers.

Regards 
Audecious Aphane