nN
nicolecnickola N

1 reviews | Active since Jun 2017

22 Jun 2017, 10:14

Pathetic Service

<p>I have had it with this people! Been chasing a paid up letter for months! My previous hello peter complaint was handled by Jenine Dwayi who I had to end up chasing to get anything out of her. After my 5th call and repeatedly being told she is busy I spoke to a manager Lebogang Lekgetho who so says that I am not paid up and I am in Arrears. I paid what he said I owe, sent the proof of payment and now he too is ignoring my emails and calls. I called into the call center and had a rude lady tell me I can't be helped because I don't know my cell fine number I used 5 years ago. I dropped the line and called back and spoke to Remiso Molese who refused my request to speak to a manager. I am fed up and will complain on every social media site as well. I want my paid up letter why the hell is that so hard to get from you people?????</p>

0
Replies (1)
Avon Justine
Avon Justine's reply23 Jun 2017, 07:58
Official

Dear Nicole,

Thank you for contacting the Avon Justine Queries Team.

Paid up Letter

Kindly note a Confirmation of Balance was sent to you on the 13.06.2017 and again on the 15.06.2017 by one of the Supervisors.

On the 19.06.2017 I tried calling you and also left a message on your Hello Peter complain.

Please note, I have sent a request to a Supervisor at our Admin department to review your balance again and issue a paid up letter.

Yours in Beauty,

Janine Dwayi

Queries Resolution Agent
56 Lotus Road, Sage Technology Office Park, Gallo Manor, 2052, South Africa
Phone ***