Pathetic customer service, system crashes and they refuse to process refunds.

I am the third person on this platform to complain about the same thing. I placed an order for 1k+ on the 29th of October. Their system crashed and my order was not captured but payment went through.

It’s 2 weeks tomorrow since I got in touch and nothing has been done. No one responds to emails, even personal Avon emails go ignored. Empty promises when you call (multiple times). You don’t even get a reference number - every single time you call you start from 0. I initially asked for my order just to be recaptured when they got my payment - they refused . Only way is to get a refund but then this happens.

I will never purchase from this company again. There is 0 regard for clients and customer service is pathetic.

I’m definitely reporting this to Ombudsman