Pathetic customer service

I am an Avon representative, i placed an order this month and my Team leader advised that the order was too small to be invoiced for delivery, i then asked if i can add on she said i have to call the call Centre to delete the order and reorder, i then reordered and immediately contacted the call center and Spoke to Silus he advised he doesn't have an option to delete as the two orders were combined and when I said that's pathetic service he advised I should speak to his team leader Jennine she wasn't available he then said he sent her am email with my details and she would contact me, I then sent an email to Avon queries they come back this morning to say that they cant do anything the order has been dispatched already, so what am i to do with duplicate products it is a disaster to return because my team leader stays in springs that's a drive for me, i shouldn't have been inconvenienced in the first place if the team leader just advised me on the correct process her saying i cant add on was incorrect had i just added on the orders would have been combined , invoiced and delivered i am absolutely disgusted with Avons pathetic service and thinking twice about being a rep, i want this sorted out