Pathetic Customer Service

An account was **********ly opened in my name. In 2019 after finding out I was blacklisted I contacted Avon, gave them a case number, examples of my signature, my ID, and basically jumped through every hoop to get this sorted.

Now I am receiving calls from debt collectors which shows Avon has basically done nothing to clear my name. They cannot give me camera footage of who opened the account, or any other details. I am going back and forth with the ***** department who are giving me the run around.

What happens to my credit rating? Why haven't I received a call updating me on why this was not sorted years ago? I keep asking the debt collectors calling me but they just keep putting the phone down on me, why?