Pathetic customer service

Avon Employees doesn't work they are full of Excuses Jenine Dwayi as the supervisor has been busy to talk to me since last week I place my order on the 14th of August and paid my account on the 17th today its the 30th still haven't received my Stock. they came with the excuse that the parcel was taken back to the warehouse because of address issued of which is the very same address that was previously used I demand Jenine to call me He/ she cannot be busy to talk to the Customers. Or they must just Refund me immediately.