Pathetic and uncaring service from a sales manager (Pabalelo Maroke)

I placed an order on 12 Dec and Pabalelo emailed me to say that my account was inactive because I had not placed orders in a long time. She asked me to mail her a copy of my ID so she can reactivate/reinstate my account immediately, which i did. I emailed her again on the 13th and 14th and there were no responses. I then sent her whatsapp messages on Thursday the 14th, to which she responded. Firstly she only sent a form for reinstatement on Thursday but she had promised to do it on Tuesday. Secondly, I just called the customer service now and I'm told that the credit control office is closed and my account will only be reinstated in January. this is contrary to what she told me when i called her this morning, she said they will still do it because they are actioning all emails. This is pathetic, why do sales managers not keep their word? Why must I call everyday and beg and nag, only to get different answers form different people? I want my account reinstated and my order processed in the next 48 hours.