Pathetic After Sales Service

I purchased a Watch for R369 in December 2016.2 weeks later it was broken...fell apart.Cam back to the Rep that I purchased from and her immediate response was this is Avon and there's nothing that I can do.They don't take things back . I contacted Avon Customer Care and they instructed me to go back to the Rep and return it.Did that on a few occasions and was met with hostility and anger from the Rep.Shortly after between Jan,Feb and up until June of 2017 I was ill and in and out of hospital so my purchase did not receive my attention,yet in-between I asked the Rep again and asked her to check with her Manager.She never got back to me. Eventually I thought to check for Avon online to get in touch with someone and got through to Avon in the UK which I was not aware of at the time . They eventually responded and gave me the same feedback that I should go back to the Rep.She was not willing to help.Again I kept hitting bricks walls sending me in circles .Up to recently that I eventually found yet another Rep asking me to purchase and upon discovering my ordeal was the only one who gave me some concrete info and showed me the Quality Guarantee statement at the back of the book.She directed me to Avon SA and said that I should ask for a Manager.Needless to say I only keep getting the Customer Care agents who are not willing to assist as it is out of their 6 month guarantee period.That I understand.But NO-ONE at AVON seems to understand that this is through no fault of mine but their Rep and team that failed me as a Customer.Now all they can tell me is there's nothing that they can do. This is why I'd rather walk into Sterns,Truworths or any other reputable store that I know is physically there when I have a problem or issue and can assist me promptly. Avon staff are under-trained and completely *********** .All they care about is making money off you