Pathetic !!

<p>On Monday the 28th of October 2016 I placed an order on the Avon website. The order was invoiced on the same day. When I called Fast and Furious to track my parcel, they said they lost it in their warehouse. it is now 5 days after the order has been invoiced and I still don't have my box. This is absolutely pathetic. Why does no one follow up and confirm ?</p> <p> </p> <p>Ps. don't call me - your Customer Relations department always calls 5 days after the complaint is lodged, by that time the issue is resolved already. </p>