Pathetic

My account Nr – ********** 2 I have just been on the correspondence with the call centre who referred me to this department. I have noticed that my credit limit has been brought down to R0.10 and that my R250 has been credited back. As per the consultant that signed me up I needed to pay R250 and after 3 months the money gets paid back – check However I was never informed that if I pay after the due date that my credit field is absconded. As you can see on my account – I always pay this on the 26th of every month – I was not aware that there was a cut off for payments. I have now placed an order and made some payments , but cannot have this released. I think it is unacceptable and unfair that I have to be penalised for being new and misinformed. I need to have these orders released as they are they are customer’s gifts and I cannot afford to lose these customers as they have