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Nonkululeko N

1 reviews | Active since Sept 2022

16 Mar 2023, 10:24

Parcel

I had an issue Tuesday my order was supposed to delivered, but however it wasn't driver advised he was hijacked. But however Avon didn't notify me, i called them Wednesday they advise i must wait 24hrs for the delivery however no one seemed to assist me with parcel.

Today i called in thr call center, agent advised that the query was only login in, in the afternoon however she has no feedback i must wait until ol they do.. Agent was rude, she put me on hold for more than 15 min i have screenshot of the call log. Still even by now no one is calling and updo me what is happening.

Please note that your Avon/Justine parcel SA*** has been scanned out for delivery. Track your parcel at https://web.skynet.co.za:5002/T?R=AVON***

0
Replies (1)
Avon Justine
Avon Justine's reply25 Mar 2023, 07:48
Official
Good day Nonkululeko,  

Thank you for contacting Avon Justine,

Please note that your query has been escalated for further assistance.

Once feedback is received, I will advise accordingly.

Kindly accept my sincere apologies for any inconvenience caused. 

Regards 
Dimakatso Mo***eng