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Sibusile N

1 reviews | Active since Jun 2017

12 Jun 2017, 11:30

Paid up account

<p>I took some products from Avon a few months ago around August last year. This year February I settled the account and requested a paid up letter. It hasn't been sent to me even now and just checked my credit score via Experian and the Avon account still appears under my opened accounts and shows that it hasn't been settled. Avon please update my bureau details on your side and send through documentation that the account has been paid up. My bank statement serves as proof that I did pay and the transaction had "Avon settlement" as the reference. </p>

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Replies (2)
Avon Justine
Avon Justine's reply13 Jun 2017, 16:16
Official

Dear Sibusile,

Thank you for contacting the Avon Justine Queries Team.

Please accept our sincere apologies for the delayed response to your query as we have been facing technical issues on our Hello Peter site which has now been resolved.

Paid up Letter

Kindly note a request has been sent for a paid up letter to be sent to you as requested.

Please note, you can also contact us on:

  • Service Centre: ***
  • Queries: ***

Yours in Beauty,

Janine Dwayi

Queries Resolution Agent
56 Lotus Road, Sage Technology Office Park, Gallo Manor, 2052, South Africa
Phone ***

Avon Justine
Avon Justine's reply19 Jun 2017, 10:32
Official

Dear Sibusile,

Thank you for contacting the Avon Justine Queries Team.

Paid up Letter

Kindly note, I have sent you the paid up letter.

Please confirm if you have received it successfully.

Yours in Beauty,

Janine Dwayi
Queries Resolution Agent
56 Lotus Road, Sage Technology Office Park, Gallo Manor, 2052, South Africa
Phone ***