paid order missing and nobody knows a thing

<p>Im furious with avon. One of my reps has placed an order on 19 december 2016 and had PAID the order in full and has still not yet received the order. The tracking still show on 21 december it was scanned onto linehaul jhb to kim. I have phoned avon 3 times. The first 2 times they said they log the problem. The 3rd time they told me the couriers was sending the order back coz they thought it was a duplicate order. And the guy I spoke to told me that the order will be send back to my rep the next morning. Until now nothing has happened. I emailed queries@avon 4 times with no reply until today. I emailed creditcontrol and they just rep**** with I need to send to queries. I phoned fast and furious couriers they could not help me. I emailed them 2 times, they just send me they are still investigating. All I need for avon is to just send the order to my rep!!! Her customers are furious as they have already paid for the stuff and have nothing. </p>