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ngcoboshe N

1 reviews | Active since Jun 2017

22 Jun 2017, 08:33

PAID IN JANUARY 2017 - TRANS UNION STILL NOT UPDATED.

<p>Please assist.</p> <p> </p> <p>I made full payments in January this year and emailed the proof of payment. February i follwed up and called Avon call centre agent,The lady i spoke to told me that it takes a month to verify payments and update transunion.A month later i called again still not updated and was told i should just wait it will be updated.I asked if the proof of payment that i sent via email was received or not,the call centre agent told me she cannot check and i asked what can i do then from my side because this is affecting my credit score rating.In April i received a call from ITC-BA debt collectors telling me Avon handed over my account to them so i need to make payments arrangements.I was shocked because the payment was made in January.So i sent the prove of payment to ITC-BA and in May i called Avon and i was told my account is handed over to ITC-BA. I could not beleive this but i sent the proof of payment.They confirmed recepeint and they told me Avon is still verifying that proof and it will take 20days for them to come back to me.</p> <p>Please help me on this one,Its not fair that i make a payment in January and 6 months later Transunion is still not updated.</p> <p> </p> <p>Regards</p> <p>S.Mbeko</p>

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Replies (3)
Avon Justine
Avon Justine's reply23 Jun 2017, 07:39
Official

Dear Shaz,

Thank you for contacting the Avon Justine Queries Team.

ITC Enquiry

We do apologise for the inconvenience caused.

Kindly note, I have escalated your query to one of our Supervisors to assist you urgently.

Also, note you can contact us on the below details.

Customer Service: ***

Queries: ***

Yours in Beauty,

Janine Dwayi

Queries Resolution Agent
56 Lotus Road, Sage Technology Office Park, Gallo Manor, 2052, South Africa
Phone ***

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ngcoboshe N's update23 Jun 2017, 13:15
Reviewer Update

Hi Janine

I called today and queried but was told the matter is being dealt with by the supervisor.

So i am still waiting.

I would like for you to update all the credit bereaures you listed me on.I checked today with XDS you listed me there as well.The update must be from February 2017,Because the records shows that i have been on arrears for the past 6 months.Which is not the case because i made full payments in January.

Avon Justine
Avon Justine's reply24 Jun 2017, 10:15
Official

Dear Shaz,

Thank you for contacting the Avon Justine Queries Team.

ITC Enquiry

Please note a request has been sent to all bureau's to update your ITC urgently on the 23.06.2017.

Your ITC should be updated soon.

Once again our sincere apologies for the inconvenience caused.

Yours in Beauty,

Janine Dwayi

Queries Resolution Agent
56 Lotus Road, Sage Technology Office Park, Gallo Manor, 2052, South Africa
Phone ***