over billed

Hello <br> <br> <br> kindly advise when below will be solved ?<br> <br> Thank you for bringing this query to our attention.<br> <br> As per our telephonic conversation, campaign 12, order WWW***, invoice ***0, one box was successfully delivered and signed for by your wife.<br> <br> On the 23rd of December 2014, the courier Fastway contacted your wife to provide us with a list of items not received because the second box was not delivered.<br> <br> Avon Justine followed this up with your wife and the Zone Manager to provide us with the list of items not received to no success.<br> <br> Your wife is liable for the one box received and must make a payment for items received.<br> <br> The second box will be credited as soon as we receive the list of items not received and loss issued from the courier Fastway.<br> <br> Please send the list to the e-mail address provided.<br> <br> We apologise for the inconvenience caused.<br> <br> Warm Regards<br> Avon Justine