Order was not delivered

Account *** i received an sms on the 13th saying my order was loaded for delivery within 48hrs, on the 16 i called the Avon customer care, the lady i spoke to told me my order was delivered to my address and she will get the proof of delivery and send it tome which she never did. i then sent an email to [Email Removed] feedback was very stupid telling me to send an sms to 31394 which i did and the responce was just that it was delivered. i sent 3 emails to [Email Removed] they never responded to my emials. on 19/02/15 i called avon again - the lady i spoke to told me my order was delivered on the 16/02/15 at the Beauty Centre in Pta. on the 21st i went to the Beauty centre in Pta and they told me my box was never delivered there. In the meantime my customers azre cancelling their orders because now it also seems like am unprofessional. on the 23rd i called Avon customer care again and still no luck, whats worse now he gave me the Fast & Furious courier services number so i can find out where exactly my order was delivered. i called fast & furious and was placed on hold for 20 minutes then someone hangup on me, i kept calling and i was transfered from one person to anot