Order not delivered and we are being charged!

We are at a point where we are frustrated and utterly disappointed with AVON cosmetics.<br> <br> On 01.04.2015 a payment was made of R1420 into the AVON account and on 11.04.2015 a 2nd payment was made that left the account standing at a positive balance of R1074.78. On 23.04.2015 we placed an order online (***).After two weeks we grew worried when we had not received the order. We called the area manager to report it: he suggested that we place another order and he would resolve the issue with AVON. On 21.05.2015 we saw that the charges had not been reversed on the account and called customer services to report it. We spoke to Audacious who told us we had taken long to report it and said we need to send an email with a certified copy of my nanny's ID and an affidavit. on 25.05.2015 at 10:52AM i sent the email to [Email Removed] I sent a follow up email on 05.06.2015 to express my concern as we had not received any response. On 11.06.2015 i received an email from a Lindi Nyubi saying my email on the 5th had no attachments. This confirmed my email on 25May was not read. I responded to tell her that and got no response. Hours later we get an SMS from AVON saying we owe them R602.