Order kept on hold

I placed an order on 16.02.2026 and paid upfront . Avon is not realizing my order confirming that my account is inactive . I followed up with the area manager on 19.02.2026 and was told it will take 72 hours to be resolved and to release my order . Today is the 25th and still not resolved . What I need now is to be refunded or my order to be released. Avon service is vey poor and pathetic