Order ***1 - Hijacked order not replaced or resolved.

I wish I could give a negative star. My wife placed an order online on the 15th of October 2025. On 22 October Skynet sent her an sms stating that her parcel was lost in a hijacking incident and that a recapture was arranged. since then we have phoned Avon multiple times to find out where the replacement package is or to have the money refunded. We have sent out multiple emails to Mbulelo, Lwandisiwe, Queries, Corby.specialist, Enquiries and other. The general response is that it has been sent to the relevant department. We have supp**** all relevant information to proof the order, payment, as well as obtained information from Skynet on their behalf. The service has been atrocious. There is absolutely no sense of pride or accountability. During December I threatened to report this on Hello Peter and I was phoned once, but still have not had any joy in resolving the issue. This has now been ongoing for three months.