Not taking ownership

I am disgusted with Avon service I want my account closed my clients have already paid for items that were not in the box ,I was advised it will added onto the next order I ordered the next month order was invoiced then not in box items were not included I called I was advised that I'm already late I should place another order I fought asked to speak to a supervisor I was told to hold no one came to the phone my call was re-routed back to the call center ....I end up ordering something I don't want to get those items I cal again I'm told I'm already late there isn't anything they can do I should have called before order was submitted I am gatvol and closing this account