1 reviews | Active since Jan 2016
Not in Box
On several occasions items have been invoiced for, but items do not appear in the box.<br> AVON chooses to invoice missing items again, and then passes the buck for the admin work of submitting a credit note to the sales reps. Then only promises to arrange credit 21 working days later. This causing ones account to be blocked and having to arrange to have orders released. Admin is a nightmare for sales reps, and AVON takes no responsibly for their picking and packing errors in terms of doing their own admin for credits which need to be passed. Too many times that items are missing in the box and then invoiced anyways. Even after this complaint on Hello Peter AVON will sincerely reply with a thank you for bringing this issue to their attention, and will ensure delivery of items. But will still not take ownership in doing their own admin of passing the credit. Sales reps have to go through the lengthy prosses of completing a manual credit note and having sales leader sign off, then credit only passed several weeks later. Not worth dealing with AVON. Been placing over R10 000.00 orders each month, and just want out now. I don't recommend anyone who wants to get involved as a sales rep.
Thank you for bringing this query to our attention.
As a result of multiple failed attempts at telephonic contact on the provided numbers: *** / ***, your enquiry has thus been responded to via e-email.
Kindly be informed that your Avon Profile Number: ***, has been flagged to secure the avoidance of future packing incidents.
Please note that all your subsequent orders will be subjected to added Quality Assurance during the dispatch process.
Avon Justine Customer services would like to extend its sincerest apologies for the inconvenience caused to you in this regard.
Regards,
Avon Justine
Thank you for bringing this query to our attention.
As a result of multiple failed attempts at telephonic contact on the provided numbers: *** / ***, your enquiry has thus been responded to via e-email.
Kindly be informed that your Avon Profile Number: ***, has been flagged to secure the avoidance of future packing incidents.
Please note that all your subsequent orders will be subjected to added Quality Assurance during the dispatch process.
Avon Justine Customer services would like to extend its sincerest apologies for the inconvenience caused to you in this regard.
Regards,
Avon Justine
