SB
Sonja B
1 reviews | Active since Nov 2009
04 Dec 2018, 13:09
Non release of order despite credit card payment forwarded
I am an Avon representative and pay via credit card. When I pay at any other business and my credit card transaction has been approved, i am able to have my goods shipped to me with no problem at all. Not with Avon. On several occasions, because of their ridiculous systems in place, my credit card is not picked up on the system and my order is seriously delayed. This morning i again paid my account (8:30) and forwarded my proof of payment. To date, my order still has not been released due to Avon not seeing it on their systems . I am beyond furious! A credit card is as good as cash but it would seem that Avon doesn't appreciate its paying customers! I have a deadline in which to get my orders delivered this week and this delay is not appreciated!!
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Replies (2)0
Replies (2)
Avon Justine's replyOfficial
05 Dec 2018, 11:27Good day Sonja,
Thank you for contacting Avon Justine.
We do apologise for the inconvenience caused.
We tried contacting you twice on 05/12/2018 at 11:26 am but to no avail.
An email has been sent to the provided email address. Your response will be highly appreciated for urgent resolution of your query.
Yours in Beauty,
Vernique Belily
Escalations & Retentions Consultant
56 Lotus Road, Sage Technology Office Park, Gallo Manor, 2052, South Africa
Phone: ***
56 Lotus Road, Sage Technology Office Park, Gallo Manor, 2052, South Africa
Phone: ***
Avon Justine's reply05 Dec 2018, 11:27
Official
Good day Sonja,
Thank you for contacting Avon Justine.
We do apologise for the inconvenience caused.
We tried contacting you twice on 05/12/2018 at 11:26 am but to no avail.
An email has been sent to the provided email address. Your response will be highly appreciated for urgent resolution of your query.
Yours in Beauty,
Vernique Belily
Escalations & Retentions Consultant
56 Lotus Road, Sage Technology Office Park, Gallo Manor, 2052, South Africa
Phone: ***
56 Lotus Road, Sage Technology Office Park, Gallo Manor, 2052, South Africa
Phone: ***
SB
Sonja B's updateReviewer Update
05 Dec 2018, 12:05Dear Verinque
Good day. I am still upset as this problem has occurred several times before.
My order was only release yesterday after I (out of total frustration) yet once again called Customer care approx. 14:15. The lady was very pleasant but stated that she could not see the payment reflecting on the account as Avon was backlogged with emails that had not yet been read regarding proof of payment. She said that it would take anything from 24 to 48 hours for it to reflect.
I paid via credit card at 8:32 yesterday morning and my order was still held in the credit queue well into the afternoon and I take exception to the fact that my order is held to ransom because Avon’s systems are unable to handle the email volume. If it were not for the urgency of my order I still have put up with this unacceptable service.
The lady in customer care eventually could hear my desperation and she asked me to forward my credit card proof of payment directly to her email address. This I did and shortly after (approx. 15:00), my order was released. I really appreciate her help! Why could this not be done by all your customer care people when the emails are back logged???
At ANY other online store, their systems automatically accept the payment made by credit card and goods are dispatched. Only Avon waits for the proof of the credit card payment to reflect.
It would be greatly appreciated if your systems could be upgraded to the same standards as other online businesses.
Oh, and by the way – my cell only showed 1 missed call – not 2 as indicated in your response to me.
I sincerely hope that this situation will be resolved going forward.
SB
Sonja B's update05 Dec 2018, 12:05
Reviewer Update
Dear Verinque
Good day. I am still upset as this problem has occurred several times before.
My order was only release yesterday after I (out of total frustration) yet once again called Customer care approx. 14:15. The lady was very pleasant but stated that she could not see the payment reflecting on the account as Avon was backlogged with emails that had not yet been read regarding proof of payment. She said that it would take anything from 24 to 48 hours for it to reflect.
I paid via credit card at 8:32 yesterday morning and my order was still held in the credit queue well into the afternoon and I take exception to the fact that my order is held to ransom because Avon’s systems are unable to handle the email volume. If it were not for the urgency of my order I still have put up with this unacceptable service.
The lady in customer care eventually could hear my desperation and she asked me to forward my credit card proof of payment directly to her email address. This I did and shortly after (approx. 15:00), my order was released. I really appreciate her help! Why could this not be done by all your customer care people when the emails are back logged???
At ANY other online store, their systems automatically accept the payment made by credit card and goods are dispatched. Only Avon waits for the proof of the credit card payment to reflect.
It would be greatly appreciated if your systems could be upgraded to the same standards as other online businesses.
Oh, and by the way – my cell only showed 1 missed call – not 2 as indicated in your response to me.
I sincerely hope that this situation will be resolved going forward.