SH
Simone H

1 reviews | Active since Dec 2011

28 Dec 2015, 17:52

No support and lack of service

I have been an Avon representative for some time and it has been going well until about September '15. Usually I had good feedback and support from my team leader.<br> <br> I had items that I needed to return and scheduled an appointment with my team leader. Even though a time was scheduled, she made me sit almost two hours waiting at her house while she did her shopping. Nonetheless I gave my items and did not hear back from anyone.<br> <br> It was only in November when I really started complaining that I heard they did not accept one of my items. My team leader did not bother to let me know and simply ignored my attempts to obtain feedback. During November, she informed me that she was interested in purchasing my item she had since Sep. I struggled to get confirmation of whether she was going to purchase the item.<br> <br> I laid a complaint with another manager, Susan Koekemoer, although not of much assistance either. The team leader informed me on 15 Dec that she had bought the item and it was supposed to reflect on my account just to find out that she had entered the wrong ref number.<br> <br> I'm strongly considering withdrawing from Avon unless I would be able to change team leaders and see some support

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Replies (1)
Avon Justine
Avon Justine's reply25 Jan 2016, 10:54
Official
Hello SiMi89,

Thank you for bringing this query to our attention.

Kindly be informed that due to multiple failed attempts at telephonic contact,your enquiry has been responded to via e-mail.


Sincere apologies are in order,as we await further response from you in this regard.

Upon confirmation,resolution to your query will conclude.

Regards,
Avon Justine