NO response from AVON ***** department

I contacted AVON months ago about an account opened in my name **********ly. Not once did I receive any contact from AVON regarding my case. I have provided everything that was required from me to prove that I did not open this account.

An agent I spoke to twice has given me two names of people linked to the account but that is all I know regarding my case. A request was sent over a month ago to the ***** department to give me all the necessary feedback and documents that I can use to open a ***** case. I have still been ignored by the ***** department and there is no way of me calling the department directly.

I am actually very upset about this because not only have I been listed with the credit bureau but I am being denied documents I have a right to. Next week I am attending a trial linked to this ***** committed and I desperately need those documents. I feel like AVON does not consider the person affected by ***** but just keep information for their benefit alone.