NO RESPONSE! *****!

When we app**** for a home loan we found out that we were black listed by Avon - We have never purchased anything from them. It appears to be ***** - we were told to submit cert ID, Affidavit, Fica and signatures. I did this on 13 November and explained the urgency due to home loan application. I received an automatic response acknowledging receipt and that someone will contact me in 24 hours. I've tried calling them on 19 November- spoke to Sicelo Mavuso who said that there are no direct lines to the ***** division and said I needed to send an email- I said that is the problem - I get no responses to my emails. He then send and urgent email to the supervisor of the ***** division and copied me in. I waited another 24hrs with no response. I tried calling again and spoke to the receptionist who said that the ***** supervisors no. Is engaged. I left a message giving her all the details asking that the supervisor call me urgently. No response. No response. I'm at wits end!