No reply from Avon yet they send me the wrong product

<p>Good day </p> <p> </p> <p>i purchased the Raima earcuff sets from Avon in December 2016 and i was given 2 identical sets yet it shows the left set in the catalogue. The rep and I have been trying to contact customer care since December and there was some issue with the telephones. I also emailed the customer care email address and there was no response. </p> <p> </p> <p>When i do get through, I was told that I cannot be helped as the rep must contact them directly yet she has attempted so many times with no response. </p> <p> </p> <p>All I am asking is if I can get the 2nd pair swapped for the left ear as I cannot use 2 right ear earcuffs and earrings. If not, please refund me. </p>