no payment that has been made reflected on my stat

My bank made an EFT on Saturday 26/09 of R1300.00 towards my Avon acc *** before 11:00 am. When I looked at my acc today, there is still no payment reflected on my acc. I phoned avon's credit control and the lady told me that it will only reflected af 12:00 but when I looked again nothing is reflecting on my statement, that means my order will be late again. How ridiculous. Avon must please let me cancel my whole order and take the R767.00 from the R1300.00 that my bank consultant pay into their acc and refund the rest of my money. I really don't have time for this nonsens any more