No payment for new rep

I'm extremely disappointed with Avon. I brought in a new rep with more than R700 order and her order was invoiced but I wasn't paid the weekly bonus. Not only the bonus,but even her order is not reflecting/showing on the Avon office. This has affected my total team sales. I sent numerous emails to query about this so that it can be rectified but to my disappointment, it wasn't resolved. I even phoned but still no progress. This is really upsetting. Avon Justin you have *****ed me up for real. This is not fair. I work hard to get reps and for them to pay for their orders and this is what you do?????? It's so not fair