NO PACKAGE FOR 6+ WORKING DAYS???! NEVER WAITED THIS LONG!

This is redicilous I have been emailing Avon since Tuesday 06-04-2021 and they still have not come back with an answer. My account is paid and I am still waiting for Campaign 3 order I placed to be delivered. They are just giving me no feedback whatsoever - my clients are impatient as they have also alsready paid. I understand it has been Easter weekend and there was two public holidays, but I received a text message on 30-03-2021 stating that my order was delivered?? Nothing has been delivered yet, if I email Avon they keep reffering me to a different email address and then just continue to ignore me. The lever of customer server has sadly dropped since lockdown and it keeps going backwards to be honest... Evey morning I check to see where my package is on the tracking number, every morning it says on delivery... every day it gives another excuse. First one was delivery appointment needs to be made? Second excuse they couldn't get hold of me?? I have NO MISSED calls. Third excuse - no on was here at 17:25 - yes I wasn't here BUT our security is here 24/7 and they have signed for my packages from Avon before. So in actual fact no one has been to the delivery address and they are just lying. What's sad about this is that Avon is looking bad now because they are using these unreliable couriers... I nhave never ever waited this long for a package from Avon, this better not be the new norm. Then I will just go ahead and close my account with them - they will then just lose me as an agent and my 10 + clients as well.