LH
Lara H

1 reviews | Active since Jun 2015

01 Jun 2015, 17:11

NO ONE TAKES RESPONSIBILITY!!!

Hi I called on Thursday 28May to find out where my order is they told me they will log a query with Fastway couriers, it is now Monday 1 June I called again and they said they will log a query. I received an sms 25 May saying my order will be delivered by Fastway couriers within 4-5 working days. Today is the 5 working day and still not Avon or Fastway has answers.<br> wake up Avon get better courier services as I have read many complaints about Fastway.<br> why should I as your customer struggle to get my orders and even no one can take action what the hell is the problem???<br> And I don't want to hear thanks for bringing this to our attention and sorry for the inconvenience. I want to hear your order will be delivered tomorrow definitely. <br> And I want you as Avon to start taking responsibility and action towards your complaints. Not oh I will log a query, and get back to you which you never do!<br> You really have bad service I can also log a query which I did with both Avon and Fastway still no one takes action no one has answers? You don't need a degree to log a query.<br> But you better start pulling yourselves together. Yours and Fastway pathetic service!!!

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Replies (1)
Avon Justine
Avon Justine's reply03 Jun 2015, 09:47
Official
Hello Laralogan,

Thank you for bringing this query to our attention.

As per our telephonic conversation, due to a system error from the courier Fastway, the progress of the order was delayed.

Your campaign 5, order WWW***, invoice ***4 was handed to the driver last nignt and will be delivered today before close of business.

We apologise for the inconvenience that this causes to you and your customers.

Warm Regards
Avon Justine