No Help In Clearing a ********** Account

<p>When I was applying for pre-approval for a home loan I discovered through a TransUnion report that I had a negative reflection because someone opened a ********** Justine/Avon account using my ID number. I've been trying to get this sorted for almost two weeks now and no one seems to care how urgent this is. I've put in an offer to purchase a property and now I'm stuck because Avon/Justine keeps pushing me from pillar to post and no one is helping me! I've been waiting for their letter that states that the ********** matter is under investigation for over a week and they keep promising to send it 'today'. This is so wrong of Avon/Justine.</p>