No feedback on account and monies paid

In September 2014, I deactivated my account (account number ***) with Avon and requested a refund of R1 410.00 incorrectly paid into their account. I sent proof of payment to their Credit Control department and the only feedback I received was a curt response that it has been submitted to the journal department for further assistance. This was 12 December 2014 - to date no feedback! I have tried contacting them, and get a voice recording for all the numbers advertised on their website. I would appreciate it if I can get this matter resolved as this is the worst customer services I have ever experienced.