no feedback

I've placed an order with justine which was sent to their Couriers on the 13 March Inv *** and the couriers confirmed that they have that invoice / order but its not yet delivered to me, I've tried to log queries with Justine even phoning but I don't get any feedback / assistance. My worry is I have to phone each and everyday and hold for morethan 15minutes to do follow up with justine which they always promise to come back to me and never did<br> I speak to the couriers everyday with no feedback but when I tried to report it back to Justine it seems as if I wont get helped anytime soon, already paid for the order<br> Not happening for the first time I've been complaining and complaining with no response from Justine, seems like they don't care about their customers as long as the order is been processed and send to the couriers thats all they care about