No delivery of items, delivery wrong items,

I ordered perfumes in the December brochure to this day I still have not received both of these perfumes, in the January brochure I ordered three organisers only 2 were delivered but all 3 were invoiced and I had to pay for all of them, I called them to inform them of this I was told they would include another organiser in my next order and I should contact my sales manager, I contact the lady whose contact I was given and she doesn't pick up or return my calls or email, and only to discover that they invoiced me again for the organiser meaning I paid for 4 organisers and only received 3, and now in the latest order I received an item I didn't order. I have been trying to call their call centre to no avail, I am an unhappy client and really don't like their service.