NO DELIVERY AND RESPONSE FROM JUSTINE

I placed an order on the 23rd of November 2015 and made a payment thereafter. My orders has not been invoiced or delivered until today. I called Justine on the 08 December 2015 to enquire why there is a delay, Justine told me that my account is closed. First, i did not receive any email or call that the account will be closed. Secondly, when i placed the order the system did not refuse to take my orders and thirdly when i deposited the money into their account still no one told me my account is inactive. Justine suggested i call my representative to send a letter to them to activate my account, the lady does not answear the phone nor reply to the messages i sent her. On the 09th of December i sent an email to Justine even now no one has responded. I took my own money to pay for orders, clients are awaiting their products and threatening to cancel, again orders that were out of stock previous months still has not been delivered and they close my account while they still have my products that i paid for and they claimed they are out of stock? Deliveries are always late, some products not included and they never respond to our quiries. Please activate my account and deliver my orders.